Machine Problems & Error Codes – Causes and Solutions

Error

Cause

Solution

Code 1 / Error 1

Error at the theft flap switch

Check if the theft flap moves freely and if the wiring is intact

Code 2 / Error 2

Error at the vending machine door switch

Check if the door is fully closed and if the door switch is correctly connected

Code 3 / Error 3

Fault in the lift motor

Check if the lift is blocked or moves freely

Code 4 / Error 4

Lift motor exceeded max steps before reaching endpoint

Check motor movement sensor for function and cleanliness

Code 5 / Error 5

Product trays not detected

Check wiring of product trays

Code 6 / Error 6

Lift doesn't move in time (blockage/motor problem)

Check if the lift is blocked or jammed

Code 7 / Error 7

Lift timeout during operation

Check if the lift is blocked or jammed

Code 8 / Error 8

Lift timeout while lowering

Check if the lift is blocked or jammed

Code 9 / Error 9

Output compartment not locked

Check lock and latch of output compartment

Code 10 / Error 10

Timeout: Optical sensor detects no movement

Check lift function and the sensor

Error

Cause

Solution

Code 30 / Error 30

Lift does not start

Check lift motor, limit switch, and cables. Make sure the lift control module is powered

Code 31 / Error 31

Timeout on theft flap

Lubricate the theft flap and check for smooth operation

Code 32 / Error 32

Excess current at the theft flap

Contact service technician

Code 33 / Error 33

Faulty power supply to the theft flap

Check wiring

Code 34 / Error 34

No product detected in the dispensing compartment

Products must be at least 30 mm; possible issues with transparent products

Code 35 / Error 35

Product in the dispensing compartment was not removed

Check dispensing compartment; make sure the sensor works and is clean

Code 36 / Error 36

Product is stuck

Remove the product and check the cause

Code 37 / Error 37

Lift motor short circuit

Check wiring; get a service technician if needed

Code 38 / Error 38

Problem with the lift (e.g. door not properly closed)

Video tutorial on YouTube

Code 40 / Error 40

Motor control board error

Check the board and replace if needed

Code 41 / Error 41

Flash memory error (read error)

Check the board with flash memory and replace if needed

Error

Cause

Solution approach

Code 42 / Error 42

Error on flash memory (write error)

Check the board with flash memory and replace if necessary

Code 43 / Error 43

Invalid command received

Check for interference in the environment; check/replace board

Code 44 / Error 44

Error during self-test

Check for interference in the environment; check/replace board

Code 45 / Error 45

Door not properly closed

Close and lock the door properly; check door sensor and cables

Code 64 / Error 64

Motor not ready for operation

Check wiring; replace motor if necessary

Code 80 / Error 80

Timeout on the spirals

Check if spirals and products are compatible

Code 255 / Error 255

No response from the driver board

Check cable connection between controller module and drive unit