Onboarding, Setup & Configuration

Set up SenVend – Step by Step from Onboarding to Launch

Description:
Complete guide for onboarding, creditor ID application, location and machine setup, product configuration, and telemetry.

Contents:
To get started right away with your Senvend Terminal, you'll need to do the following steps:

1. Onboarding

2. Verification process

3. Signing the contract

4. Activating payments

5. Setting up telemetry

You can also find everything in the SenVend Help Center. → https://www.senvend.com/en/helpcenter

1. SenVend Onboarding Process

Have the following documents ready

• Company data (VAT ID, Creditor ID)

• Business license

• ID document of the authorized signatory

What happens after onboarding

• Contract documents are created

• You get them digitally to review and sign

• After signing, they're submitted to Telecash

• Processing time: about 10–14 business days

Straight to SenVend onboarding

2. Apply for a creditor ID

• Go to the portal of the Deutsche Bundesbank.

• Follow the steps: Select group of people, choose legal form, enter data, submit application, confirm by email.

• You'll get the document with the creditor ID by email.

3. Setting up telemetry and locations

Here's the full explanation

• Create location (Management → Locations → New)

• Add machines (Machines → New)

• Add products (Management → Products → New)

• Create product folder (Machines → Product planning → Add)

• Enter prices, VAT, capacity per spiral

• Maintain stocks (Machines → Stock)

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