Error code | LED display | Meaning | Solution / Action |
E10 | 5x red, 2x red | LCM panel is open | Close the LCM panel and make sure the lock is engaged. |
E11 | constantly red | Check-sum error | Contact ICT support. |
E12 | constantly red | Error in payout mode – no signal from the payout module when switching on | Check if the signal cable is properly connected to the payout module. |
E13 | 1x red | Communication error | Check interfaces, check cable connections and reconnect if necessary. |
E14 | 3x red, 1x red | Coil error #1 | Contact ICT support. |
E15 | 3x red, 2x red | Coil error #2 | Contact ICT support. |
E16 | 3x red, 3x red | Coil error #3 | Contact ICT support. |
E17 | 3x red, 5x red | Low-level LED is damaged or lens is dirty | Carefully clean the lens. The device will try to correct itself 10 times. If the problem persists: contact ICT support. |
E18 | 3x red, 4x red | Problem with coin separation sensor | Check and clean the prism for dirt/foreign objects. The device will try to correct itself 10 times. If this fails: contact support. |
E19 | 5x red, 1x red | Cover open for more than 30 sec. or problem with return mechanism | Close the cover and restart the device. If the problem remains: remove the LCM panel and contact ICT support. |
Only clean optical parts (lenses, prism) with a soft, dry cloth.
Completely power off the machine for at least 30–60 seconds before unplugging cables or cleaning any parts.
If an error remains after 10 self-correction attempts, it usually needs help from ICT support.
